Refund and Return Policy

Returns (Physical Prints)

We accept returns for physical art prints within 14 days of delivery.

To be eligible for a return:

Contact us within 14 days of receiving your order

Return the item within 14 days after approval

Items must be unused and returned in their original condition and packaging

Proof of purchase is required

Buyers are responsible for return shipping costs and any loss in value if the item is not returned in its original condition.

To request a return, please email elainemckenzieart@gmail.com
.
Returns sent without prior approval will not be accepted.

For Digital Downloads

All digital downloads are non-refundable due to the nature of digital content.

Cancellations

Orders may be canceled within 2 hours of purchase.
After this time, orders may already be in production and cannot be canceled.

Custom or Personalized Orders

Custom or personalized items cannot be canceled or returned once production has started.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours and include clear photos of the issue.

Approved claims will receive a replacement or refund, depending on availability.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without needing to provide a reason.

Items must be unused, in their original condition and packaging, with proof of purchase.
Return shipping costs are the buyer’s responsibility unless the item is defective.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
Approved refunds are issued to your original payment method within 10 business days.

Please allow additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since approval, contact us at elainemckenzieart@gmail.com.